fb771 Privacy Policy — How We Protect Your Data

1 About This Policy

This Privacy Policy (the "Policy") describes how fb771 (referred to herein as "fb771", "we", "us", or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals who visit the website at https://fb771.io or who register and maintain a player account on the fb771 platform.

This Policy applies to all players accessing the fb771 platform from Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as any other user who accesses the Platform regardless of geographic location.

This Policy should be read alongside the fb771 Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and fb771. In the event of any conflict between this Policy and a specific service agreement, the specific agreement will take precedence in respect of the relevant matter.

2 Who Controls Your Data

fb771 is the data controller in respect of the personal data collected through the Platform. As data controller, fb771 determines the purposes for which personal data is collected and the manner in which it is processed. Where fb771 engages third-party data processors — such as game providers, payment processors, or fraud detection services — those parties process data only on fb771's instructions and are bound by strict data protection obligations.

For all data protection enquiries, requests, or complaints, players should contact fb771's support team via live chat from their account dashboard, or by emailing [email protected] (plain text only — this is not a clickable link). fb771 aims to respond to all data-related correspondence within 7 business days of receipt.

3 Data We Collect

fb771 collects personal data through a number of channels, including the account registration form, the KYC verification process, deposits and withdrawal requests, gameplay activity, customer support interactions, and automated technical data collection from your device and browser session.

The principal categories of personal data collected by fb771 are as follows:

• Registration data: Username, email address, mobile number, date of birth, country of residence, and the password you set at the time of registration (stored in a hashed, non-reversible format).
• Identity and KYC data: Copies or photographs of identity documents such as the Bangladesh National Identity Card (NID), passport, or birth registration certificate submitted during the KYC verification process.
• Financial data: Your registered bKash, Nagad, Rocket, or Upay account number; bank account details where bank transfer is used; full records of all deposits, withdrawals, bonuses, and wagering transactions conducted on your account.
• Technical and device data: IP address, device model, operating system version, browser type and version, screen resolution, time zone setting, and unique device identifiers collected automatically when you access the Platform.
• Gameplay and usage data: Games accessed, bets placed, amounts wagered, session durations, game results, and navigation paths through the Platform. This data is used for responsible gaming monitoring and to improve the Platform experience.
• Communications data: Records of all live chat conversations, email exchanges, and support ticket submissions between you and the fb771 support team.
• Marketing preference data: Your opt-in or opt-out status in respect of promotional emails, SMS notifications, and personalised offers.

fb771 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity photographs required for KYC), or health data. If you voluntarily disclose such information in a support communication, it will be treated with the highest level of confidentiality and will not be processed for any purpose other than addressing your specific support query.

4 How We Use Your Data

fb771 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your player account, verify your identity and age, maintain your account settings, and communicate important account-related information to you.
• Payment processing: To process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to maintain an accurate financial record of all transactions on your account.
• KYC and fraud prevention: To verify that you meet the minimum age requirement of 21 years, to confirm that payment methods are registered in your own name, and to detect and prevent fraudulent activity, money laundering, and multi-accounting.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to administer self-imposed deposit limits and self-exclusion requests, and to ensure compliance with our responsible gaming obligations.
• Customer support: To respond to your support queries, resolve disputes, and maintain a record of all support interactions for quality assurance and training purposes.
• Platform improvement: To analyse anonymised usage patterns, identify popular features, debug technical issues, and develop improvements to the Platform's functionality and user experience.
• Marketing communications (with consent only): To send you promotional offers, seasonal bonuses tied to events such as BPL, IPL, Eid, or Pohela Boishakh, and personalised game recommendations — but only where you have explicitly opted in to receive such communications.
• Legal compliance: To fulfil fb771's obligations under applicable law, to respond to court orders or lawful requests from competent authorities, and to defend or pursue legal claims.

5 Sharing Your Data

fb771 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Data is shared with third parties only in the following specific and necessary circumstances:

• Game providers: When you launch a game, certain technical identifiers (such as a session token and your account currency) are passed to the relevant game studio — for example Pragmatic Play, Evolution Gaming, PG Soft, Jili, Spribe, NetEnt, Microgaming, Spadegaming, or Ezugi — to enable the game to function. These providers do not receive your full identity data and are bound by their own data protection obligations.
• Payment processors: Deposit and withdrawal instructions are transmitted to your selected mobile financial service (bKash, Nagad, Rocket, or Upay) or bank. These providers receive only the minimum data necessary to process the transaction.
• Fraud and compliance partners: fb771 may share data with specialised fraud detection, identity verification, or anti-money-laundering service providers engaged to assist with KYC and security operations. All such partners are contractually bound to process data solely on fb771's instructions.
• Legal authorities: fb771 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or other legally compulsory process. fb771 will, where legally permissible, notify the affected player of any such disclosure request.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of fb771, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

All third parties with whom fb771 shares personal data are required to maintain the security and confidentiality of that data and to use it exclusively for the purposes for which it was shared. fb771 does not authorise any third party to use your personal data for their own independent marketing, profiling, or commercial purposes.

6 Data Retention

fb771 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any overriding legal or regulatory obligation to retain data for a longer period. The following retention periods apply to each principal data category:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five (5) years following permanent account closure, to comply with applicable financial record-keeping and anti-money-laundering requirements.
• KYC documents: Retained for a minimum of five (5) years following the date of submission, or longer if required by a specific legal obligation or ongoing compliance investigation.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with standard financial compliance obligations.
• Technical and device data: Typically retained for up to twelve (12) months from the date of collection, after which it is anonymised or deleted unless needed for an ongoing security investigation.
• Support communications: Retained for up to three (3) years from the date of the final message in each support interaction, to allow for the resolution of any subsequent dispute or complaint.
• Marketing preference data: Retained until you withdraw your marketing consent, at which point your opt-in status is updated immediately and any associated preference data is deleted within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted from fb771's systems or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

7 Cookies and Tracking Technologies

fb771 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by fb771 are as follows:

• Strictly necessary cookies: These are required for the Platform to function. They maintain your login session, remember your account preferences, and enable secure navigation between pages. These cookies cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: These collect anonymised data about how players use the Platform — which pages are visited most frequently, how long sessions last, and where navigation errors occur. This data is used solely to improve Platform performance and user experience.
• Functional cookies: These remember your preferences — such as your language setting and the last game you played — to provide a more personalised experience on your next visit.
• Marketing cookies (with consent): Where you have opted in, these cookies enable fb771 to deliver promotional content that is relevant to your gameplay history and expressed preferences. They do not track your activity outside the fb771 Platform.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the availability or performance of some Platform features. fb771 does not respond to browser "Do Not Track" signals at this time, but provides cookie management options within the Platform's account settings where technically feasible.

8 Data Security

fb771 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fb771 servers, ensuring that personal and financial data cannot be intercepted in transit.
• Encrypted storage of passwords using a one-way hashing algorithm. fb771 staff cannot view your password; if you lose it, a reset process is required.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions reviewed regularly.
• Automated monitoring systems that detect and alert on unusual access patterns, login attempts from unrecognised devices, and other indicators of potential account compromise.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure and third-party integrations.

Whilst fb771 takes all reasonable steps to protect your personal data, no platform operating over the internet can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your fb771 account has been accessed without your authorisation, contact our support team immediately via live chat.

9 Your Rights Over Your Personal Data

As a player on the fb771 platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact fb771 support via live chat or email [email protected]. fb771 will respond within 30 days of receiving a valid request.

• Right of access: You may request a copy of all personal data that fb771 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data held by fb771 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to fb771's legal obligations to retain certain categories of data for specified minimum periods (see Section 6).
• Right to restrict processing: You may request that fb771 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where data was collected on the basis of consent or contractual necessity, you may request that it be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — in particular, marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to the processing of your personal data where that processing is based on fb771's legitimate interests, including profiling carried out for direct marketing purposes.

10 Children and Minors

The fb771 platform is strictly for adults aged 21 years and above. fb771 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at the point of registration and again as part of the KYC verification process prior to a player's first withdrawal.

If fb771 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all associated data will be reviewed by the compliance team, any balance will be handled in accordance with applicable legal requirements, and the account will be permanently closed. Parents and guardians are encouraged to use internet filtering and parental control tools to prevent underage individuals from accessing online gambling platforms.

11 Third-Party Links and Integrations

The fb771 Platform integrates with third-party game studios and payment providers to deliver the services available to players. When you launch a game, the game interface is served by the relevant game provider and is subject to that provider's own terms and privacy practices. fb771 is not responsible for the data handling practices of third-party game studios.

The fb771 website does not contain outbound links to third-party commercial websites. Any links present on the Platform point exclusively to internal fb771 pages. If you navigate away from the fb771 website through any means other than the Platform's own navigation, fb771 accepts no responsibility for the privacy practices or content of the destination.

12 Changes to This Privacy Policy

fb771 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. When a material change is made, fb771 will notify registered players via email to their registered address, via an on-site notification upon login, or both, prior to the revised Policy taking effect.

The "Last Reviewed" date at the top of this document will be updated each time a revision is published. Your continued use of the fb771 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and may request account closure as described in the Terms and Conditions.

13 Contact Us

For any questions, concerns, or formal requests relating to this Privacy Policy or the way fb771 handles your personal data, please contact our support team through one of the following channels:

• Live Chat: Available 24/7 directly from your fb771 account dashboard — the fastest channel for all data-related queries.
• Email: [email protected] (plain text — not a clickable link). Expected response time: within 7 business days for data rights requests; within 24 hours for general enquiries.
• Support Hours: 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6).